CoolWave Systems has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.
CoolWave Systems does not sell, share or distribute Customer Information to any third party organization.
Accountability
CoolWave Systems is responsible for maintaining and protecting customer information under its control. We have designated personnel accountable for our compliance with these privacy principles.
Identifying Purposes
The purposes for which customer information is collected shall be identified before or at the time the information is collected. We collect information to provide HVAC services, respond to enquiries, process quotes and bookings, and communicate with you about your service needs.
Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law. By using our website or services, you consent to the collection and use of your information as described in this policy.
Limiting Collection
The customer information collected must be limited to those details necessary for the purposes identified by CoolWave Systems. We only collect information that is required to provide our services, such as your name, contact details, address, and service requirements. Information must be collected by fair and lawful means.
Limiting Use, Disclosure and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Accuracy
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used. You may request updates to your information at any time by contacting us.
Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Openness
CoolWave Systems is required to make information available to customers concerning the policies and practices that apply to the management of their information. This Privacy Policy is publicly available on our website and may be requested at any time.
Customer Access
Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate. To request access to your information, please contact us using the details below.
Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at CoolWave Systems using the contact information provided below.
Opt-Out of Interest-Based Advertising
You can opt out of interest-based advertising by visiting:
- Digital Advertising Alliance (DAA) Opt-Out
- Network Advertising Initiative (NAI) Opt-Out
- Microsoft Advertising Opt-Out
- Google Ads Settings
Unsubscribe / Opt-Out
If you would like to unsubscribe from our communications, please:
- Send an email to: info@coolwave.co.za with the subject line "Unsubscribe"
- Write to us at: CoolWave Systems, Cape Town, Western Cape, South Africa
- Call us at: 076 999 9992
Contact Us
If you have any questions about this Privacy Policy, please contact us:
CoolWave Systems
Cape Town, Western Cape, South Africa
Phone: 076 999 9992
Email: info@coolwave.co.za
WhatsApp: 076 999 9992