Privacy Policy

CoolWave Systems (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and communication channels.

1. Information We Collect

Personal Information: Name, email, phone, address, and billing details.
Service Information: Details related to HVAC and waterproofing services requested.
Website Usage Data: IP address, browser type, and browsing activity.

2. How We Use Your Information

Provide and manage services.
Respond to inquiries and provide support.
Send updates, invoices, and quotes.
Improve website and services.
Comply with legal requirements.

3. Sharing of Information

We do not sell your information. We may share it with trusted service providers or legal authorities as required.

4. Data Security

We use reasonable security measures, but no method of online transmission is 100% secure.

5. Cookies & Tracking

Our website may use cookies. You can manage or disable them in your browser.

6. Your Rights

You may access, update, or request deletion of your personal information. Contact us at [Insert Company Email].

7. Third-Party Links

We are not responsible for the privacy practices of external sites linked on our website.

8. Updates to This Policy

We may update this Privacy Policy. Changes will be posted here with a new effective date.

9. Contact Us

CoolWave Systems
46 Silwerkloof Estate, Plattekloof, Cape Town, South Africa
📞 +27 076 999 9992
✉️ info@coolwave.co.za

Terms & Conditions

By using our website and services, you agree to these Terms & Conditions. Please read carefully.

1. Introduction

These Terms govern the use of services provided by CoolWave Systems, including HVAC and waterproofing solutions.

2. Services Provided

Professional HVAC sales, installation, repair, and maintenance.
Waterproofing solutions for roof leaks.
Services delivered at the customer’s location; quotes may vary based on additional work.

3. Bookings & Payments

Bookings confirmed via phone, email, WhatsApp, or website.
Payments as per invoice terms; accepted via bank transfer, EFT, or approved methods.

4. Customer Responsibilities

Provide accurate information for service delivery.
Grant access at agreed time.
Ensure a safe working environment for technicians.

5. Warranties & Liability

Workmanship guaranteed for specified period.
Manufacturer warranties apply for supplied products.
Not liable for damages due to misuse, neglect, or natural wear.

6. Cancellations & Rescheduling

Provide at least 24-hour notice for cancellations/rescheduling. Late cancellations may incur fees.

7. Website Use

Website content is for general information. Copying or distributing content without permission is prohibited. Not responsible for external links.

8. Privacy

Your use is also governed by our Privacy Policy.

9. Changes to Terms

Terms may be updated; changes will be posted with the new effective date.

10. Governing Law

These Terms are governed by South African law.

11. Contact Us

CoolWave Systems
46 Silwerkloof Estate, Plattekloof, Cape Town, South Africa
📞 +27 076 999 9992
✉️ info@coolwave.co.za